If we become skilled in giving ourselves empathy, we often experience in just a few seconds a natural release of energy which then enables us to be present with the other person. If this fails to happen, however, we have a couple of other choices.

Translate all self-judgments into self-empathy.

In these long-standing conflicts, I find that most cases it gets resolved in about twenty minutes after each side can tell me the needs of the other.

Once you have access to key people in an organization, if you go into a meeting with enemy images of those people - then you are not going to connect.

We can never make anyone do anything against their will without enormous consequences.

Criticism, analysis, and insults are tragic expressions of unmet needs.

Two things distinguish nonviolent actions from violent actions. First, you don't see an enemy and second, your intention is not to make the other side suffer.