Trust cannot be bought or commanded, inherited or enforced. To maintain it, leaders must continually earn it.

In the end, it is important to remember that we cannot become what we need to be by remaining what we are.

We talk about the quality of product and service. What about the quality of our relationships and the quality of our communications and the quality of our promises to each other?

To be a leader means, especially, having the opportunity to make a meaningful difference in the lives of those who permit leaders to lead.

Intimacy is at the heart of competence. It has to do with understanding, with believing, and with practice. It has to do with the relationship to one's work.

We need to give each other the space to grow, to be ourselves, to exercise our diversity. We need to give each other space so that we may both give and receive such beautiful things as ideas, openness, dignity, joy, healing, and inclusion.

Without forgiveness, there can be no real freedom to act within a group.