Take an expansive view of the consumers needs and expand beyond your current boundaries.
Michael J. SilversteinOur most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on.
Michael J. SilversteinWoo your biggest fans. This rule says concentrate your efforts at understanding on the 2 percent of consumers that personally drive 20 percent of sales and invite their friends and colleagues to enjoy you.
Michael J. SilversteinBusiness operators that really deeply care about their employees and consumers deliver the right response every day.
Michael J. Silverstein