Consumers cannot think in abstractions. They cannot envision a new concept. They cannot predict their behavior. They can only compare against their current frame of reference. So you need to make the big leap for them. You need to provide them with a reason to buy, a reason to brag to their friends. Expect new-to-the-world ideas to fall on deaf ears. Consumers will, however, change their tune when they can see, touch, and explore.
Michael J. SilversteinToo many companies are happy to have workers to dread working. They have the wrong attitude because they have the wrong leadership.
Michael J. SilversteinThe Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.
Michael J. Silverstein