The Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.

Completely understand the customer by seeking an intense, complete and empathetic understanding.

If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share.

Too many companies are happy to have workers to dread working. They have the wrong attitude because they have the wrong leadership.

Truth is so difficult to hear about. It must be experienced.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.

Business operators that really deeply care about their employees and consumers deliver the right response every day.