People need to be inspired. They need to hear and believe a story. If you want them to be self-motivated, you need to engage them.

Get out of the office. Roam the frontline. Be observant. Hold your people accountable for creating the new narrative, a new story, in which your customers are the most important "characters". Because, you know, they really are.

People need to be inspired. They need to hear and believe a story. If you want them to be self-motivated, you need to engage them.

My best clients tell stories that inspire. They tell stories about situations that you can identify with.

Too many companies are happy to have workers to dread working. They have the wrong attitude because they have the wrong leadership.

The Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.

If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share.