All of us live at the feeling level, and our feelings are in large part a result of the way we perceive things. You observe or are told something, you interpret it, and only then do you have a reaction at the feeling level. The point is that feeling is preceded by perception, and all of us are capable of controlling our interpretation [the associations and assumptions] of what we see. If we can control our interpretation, then it logically follows that we can exercise some control over our feelings as well.

A Financial Research Corporation study determined that the expense ratio is the only reliable predictor of future mutual fund performance.

All of us live at the feeling level, and our feelings are in large part a result of the way we perceive things. You observe or are told something, you interpret it, and only then do you have a reaction at the feeling level. The point is that feeling is preceded by perception, and all of us are capable of controlling our interpretation [the associations and assumptions] of what we see. If we can control our interpretation, then it logically follows that we can exercise some control over our feelings as well.

The greatest management principle in the world is: 'the things that get rewarded and appreciated get done.'

A satisfied customer is the best business strategy of all.

The most important key to successful investing can be summed up in just two words-asset allocation.

Every company's greatest assets are its customers, because without customers there is no company.