Reengineering cannot be entrusted to the semi-competent, the hangers-on with nothing better to do.

A successful career will no longer be about promotion. It will be about mastery.

Automating a mess yields an automated mess.

America's business problem is that it is entering the twenty-first century with companies designed during the nineteenth century to work well in the twentieth.

Unless companies change these rules, any superficial re-organizations they perform will be no more effective than dusting the furniture in Pompeii.

The transitional concept of management is reaching the end of the road.

Reengineering eliminates work, not jobs or people.