For an infrequent action to become a habit, the user must perceive a high degree of utility, either from gaining pleasure or avoiding pain.
Nir EyalCompanies leverage two basic pulleys of human behavior to increase the likelihood of an action occuring: the ease of performing an action and the psychological motivation to do it.
Nir EyalUser habits are a competitive advantage. Products that change customer routines are less susceptible to attacks from other companies.
Nir Eyal