Organizational health is the single greatest competitive advantage in any business.

It's as simple as this. When people don't unload their opinions and feel like they've been listened to, they won't really get on board.

When there is trust, conflict becomes nothing but the pursuit of truth, an attempt to find the best possible answer.

The key ingredient to building trust is not time. It is courage.

Trust is the foundation of real teamwork (there is nothing touchy-feely about this).

Trust is the foundation of real teamwork. And so the first dysfunction is a failure on the part of team members to understand and open up to one another. And if that sounds touchy-feely, let me explain, because there is nothing soft about it. It is an absolutely critical part of building a team. In fact, it’s probably the most critical.

Open, frank communication is the lynchpin to teamwork. A fractured team is like a fractured bone; fixing it is always painful and sometimes you have to re-break it to heal it fully - and the re-break always hurts more because it is intentional.