A job is bound to be miserable if it doesn't involve measurement.

The key ingredient to building trust is not time. It is courage.

People will walk through fire for a leader that's true and human.

Trust is knowing that when a team member does push you, they're doing it because they care about the team.

Leaders must display their humanness. Those under their authority must be empowered & have the courage to engage in honest dialogue.

Success comes only for those groups that overcome the all-too-human behavioral tendencies that corrupt teams and breed dysfunctional politics within them.

Trust is the foundation of real teamwork. And so the first dysfunction is a failure on the part of team members to understand and open up to one another. And if that sounds touchy-feely, let me explain, because there is nothing soft about it. It is an absolutely critical part of building a team. In fact, it’s probably the most critical.