Remember teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.

Team members have to be focused on the collective good of the team. Too often, they focus their attention on their department, their budget, their career aspirations, their egos.

As a leader, you're probably not doing a good job unless your employees can do a good impression of you when you're not around.

Success comes only for those groups that overcome the all-too-human behavioral tendencies that corrupt teams and breed dysfunctional politics within them.

A functional team must make the collective results of the group more important to each individual than individual members' goals.

The key ingredient to building trust is not time. It is courage.

When there is trust, conflict becomes nothing but the pursuit of truth, an attempt to find the best possible answer.