One cannot manage change. One can only be ahead of it.

There are only two things in a business that make money - innovation and marketing, everything else is cost.

Education can no longer be the sole property of the state.

There is a great need for a new approach, new methods and new tools in teaching, man's oldest and most reactionary craft. There is great need for a rapid increase in the productivity of learning. There is, above all, great need for methods that will make the teacher effective and multiply his or her efforts and competence. Teaching is, in fact, the only traditional craft in which we have not yet fashioned the tools that make an ordinary person capable of superior performance. In this respect, teaching is far behind medicine, where the tools first became available a century or more ago.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.

The monomaniac is unlikely to succeed. Most leave only their bleached bones in the roadless desert. But the rest of us, with our multiple interests instead of a single mission, are certain to fail and have no impact at all.