As with every phenomenon of the objective universe, the first step toward understanding work is to analyze it.

When a subject becomes totally obsolete we make it a required course.

The only real difference between one organization and another is the performance of its people.

Erroneous assumptions can be disastrous.

Do not believe that it is very much of an advance to do the unnecessary three times as fast.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

We will have to learn to lead people rather then to contain them.