The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.

Systematic change requires a willingness to look on change as an opportunity.

Miracles are great, but they're so damn unpredictable.

Balance Sheets are meaningless. Our accounting systems are still based on the assumption that 80% of costs are manual labor.

Knowledge has become the key economic resource and the dominant-and perhaps even the only-source of competitive advantage.

True marketing starts...with the customer, his demographics, his realities, his needs, his values. It does not ask, "What do we want to sell?" It asks, "What does the customer want to buy?"

Ideas are like frog eggs: you've got to lay a thousand to hatch one.