Institutions mistake good intentions for objectives. They say "health care"; that's an intention, not an objective.

Management is about human beings. Its task is to make people capable of joint performance, to make their strengths effective and their weaknesses irrelevant.

One cannot manage change. One can only be ahead of it.

The dilemma of modern society: the conflict between the need for capital formation at a high rate and the popular condemnation of interest and dividends as "unearned income" and "capitalist," if not as sinful and wicked.

Businesses are not paid to reform customers. They are paid to satisfy customers.

Most leaders don't need to learn what to do. They need to learn what to stop.

The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the MANUAL WORKER in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of KNOWLEDGE WORK and the KNOWLEDGE WORKER.