The customer rarely buys what the business thinks it sells him.

Economists talk about profit motive, but nothing motivates modern man more than a chance to avoid taxes!

It is willingness of people to give of themselves over and above the demands of the job that distinguishes the great from the merely adequate.

Culture eats strategy for breakfast.

If a business is to be considered a continuous process, instead of a series of disjointed stop-and-go events, then the economic universe in which a business operates-and all the major events within it-must have rhyme, rhythm, or reason.

The race for Quality has no finish line - so technically, it's more like a death march. Efficiency is doing things right; effectiveness is doing the right things.

Planning is actually incompatible with an entrepreneurial society and economy. Planning is the kiss of death of entrepreneurship.