The postwar [WWII] GI Bill of Rights - and the enthusiastic response to it on the part of America's veterans - signaled the shift to the knowledge society. Future historians may consider it the most important event of the twentieth century. We are clearly in the midst of this transformation; indeed, if history is any guide, it will not be completed until 2010 or 2020. But already it has changed the political, economic and moral landscape of the world.

When a subject becomes totally obsolete we make it a required course.

True marketing starts...with the customer, his demographics, his realities, his needs, his values. It does not ask, "What do we want to sell?" It asks, "What does the customer want to buy?"

Plans are worthless, but planning is invaluable.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

Listening is not a skill; it is a discipline.

Absolute size by itself is no indicator of success and achievement, let alone of managerial competence. Being the right size is.