Knowledge people and service people learn the most when they teach .

Time is the scarcest resource.

"Plastic moments" are those periods that overlap when the old has gone but the new has not yet arrived and when the course of history is more open to being shaped and steered than any other time.

Every time you do something that is important, write down what you expect will happen.

Successful people know they need to get many things done-and done effectively. Therefore, they concentrate their time and energy on doing one thing at a time-and on doing first things firs.

What people in business think they know about the customer and market is likely to be more wrong than right...the customer rarely buys what the business thinks it sells him.

Knowledge has become the key economic resource and the dominant-and perhaps even the only-source of competitive advantage.