To improve communications, work not on the utter, but the recipient.

The most probable assumption is that no currently working 'business theory' will be valid 10 years hence.

Erroneous assumptions can be disastrous.

Innovation opportunities do not come with the tempest but with the rustling of the breeze.

To arrive at the definition of the problem he must begin by finding the 'critical factor'. This is the element (or elements) in the situation that has to be changed before anything else can be changed, moved, acted upon.

Ideas are cheap and abundant; what is of value is the effective placement of those ideas into situations that develop into action.

What's measured improves