To improve communications, work not on the utter, but the recipient.

What we are good at comes easy, and we believe that unless it comes hard, it can't be very good.

The new always looks so puny-so unpromising-next to the reality of the massive, ongoing business.

Every single social and global issue of our day is a business opportunity in disguise.

Innovation requires us to systematically identify changes that have already occurred in a business - in demographics, in values, in technology or science - and then to look at them as opportunities. It also requires something that is most difficult for existing companies to do: to abandon rather than defend yesterday.

It's amazing how many things busy people are doing that never will be missed.

"The area in which the executive first encounters the challenge of strength is in staffing. The effective executive fills positions and promotes on the basis of what a man can do. He does not make staffing decisions to minimize weaknesses but to maximize strength."