To improve communications, work not on the utter, but the recipient.

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

Strong people have strong weaknesses.

As a manager you're paid to be uncomfortable. If you're comfortable, it's a sure sign you're doing things wrong.

The computer actually may have aggravated management's degenerative tendency to focus inward on costs.

For the social ecologist language is not "communication." It is not just "message." It is substance. It is the cement that holds humanity together. It creates community and communication. ...Social ecologists need not be "great" writers; but they have to be respectful writers, caring writers.

You cannot prevent a major catastrophe, but you can build an organization that is battle-ready, where people trust one another. In military training, the first rule is to instill soldiers with trust in their officers - because without trust, they won't fight.