By themselves, character and integrity do not accomplish anything. But their absence faults everything else.

Marketing is the distinguishing, unique function of the business.

The purpose of an organization is to enable ordinary humans beings to do extraordinary things.

The most important contribution management needs to make in the 21st century is ... to increase the productivity of knowledge work and the knowledge worker

Knowledge people and service people learn the most when they teach .

Meetings are by definition a concession to deficient organization. For one either meets or one works.

People alone of all the resources can grow and develop.