When the business grows, the person who founded it is incredibly busy. Rapid growth puts an enormous strain on a business. You outgrow your production facilities. You outgrow your management capabilities.

It does not matter whether the worker wants responsibility or not, ...The enterprise must demand it of him.

(Waste = Loss): The first rule of business is to survive and the guiding principle of business economics is not the maximisation of profit, it is the avoidance of loss

In most organizations, the bottleneck is at the top of the bottle.

The fewer data needed, the better the information. And an overload of information, that is, anything much beyond what is truly needed, leads to information blackout. It does not enrich, but impoverishes.

Most of what we call management consists of making it difficult for people to get their work done.

Businesses are not paid to reform customers. They are paid to satisfy customers.