Management is about human beings. Its task is to make people capable of joint performance, to make their strengths effective and their weaknesses irrelevant.

Culture eats Christianity for breakfast.

Once the facts are clear the decisions jump out at you.

Miracles are great, but they're so damn unpredictable.

Everything must degenerate into work if anything is to happen.

Knowledge people and service people learn the most when they teach .

Inside an organization there are only cost centers. The only profit center is a customer whose check has not bounced.