Inside an organization there are only cost centers. The only profit center is a customer whose check has not bounced.

We've spent the last 30 years focusing on the T in IT, and we'll spend the next 30 years focusing on the I.

Use feedback analysis to identify your strengths. Then go to work on improving your strengths. Identify and eliminate bad habits that hinder the full development of your strengths. Figure out what you should do and do it. Finally, decide what you should not do.

A manager is responsible for the application and performance of knowledge.

Miracles are great, but they're so damn unpredictable.

Nobody can predict the future; the idea is to have a firm grasp of the present.

The essence of management is to make knowledge productive.