Culture eats Christianity for breakfast.

The customer rarely buys what the business thinks it sells him.

Knowledge is being applied to knowledge itself. It is now fast becoming the one factor in production, sidelining both capital and labour.

Fortunately or unfortunately, the one predictable thing in any organization is the crisis. That always comes. That's when you do depend on the leader: The job of the leader is to build an organization that is battle-ready, that has high morale, that knows how to behave, that trusts itself, and where people trust one another.

Conductors do not know how the oboe does its work, but they know what the oboe should contribute.

Profit is not the explanation, cause, or rationale of business behavior and business decisions, but the test of their validity.

Unless a decision has degenerated into work, it is not a decision; it is at best a good intention.