Managing innovation will increasingly become a challenge to management, and especially to top management, and a touchstone of its competence.

If general perception changes from seeing the glass as 'half-full' to seeing it as 'half empty' there are major innovative opportunities.

My greatest strength as a consultant is to be ignorant and ask a few questions.

The computer is a moron.

The "non-profit" institution neither supplies goods or services not controls. Its "product" is neither a pair of shoes nor an effective regulation. Its product is a changed human being. The non-profit institutions are human-change agents. Their "product" is a cured patient, a child that learns, a young man or woman grown into a self-respecting adult; a changed human life altogether.

The correct assumption is that what individuals have learned by age twenty-one will begin to become obsolete five to ten years later and will have to be replaced-or at least refurbished-by new learning, new skills, new knowledge.

Institutions mistake good intentions for objectives. They say "health care"; that's an intention, not an objective.