The most important thing in communication is hearing what isn't said.

Strategic management is not a box of tricks or a bundle of techniques. It is analytical thinking and commitment of resources to action. But quantification alone is not planning. Some of the most important issues in strategic management cannot be quantified at all.

Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information.

When a resource is scarce, you increase its yield.

Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.

Once the facts are clear the decisions jump out at you.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.