The talk you hear about adapting to change is not only stupid, it's dangerous. The only way you can manage change is to create it.

"Plastic moments" are those periods that overlap when the old has gone but the new has not yet arrived and when the course of history is more open to being shaped and steered than any other time.

I would hope that American managers-indeed, managers worldwide-continue to appreciate what I have been saying almost from day one: that management is so much more than exercising rank and privilege, that it is much more than "making deals." Management affects people and their lives.

Inside an organization there are only cost centers. The only profit center is a customer whose check has not bounced.

Marketing and innovation produce results; all the rest are costs.

A manager is responsible for the application and performance of knowledge.

For new technology to replace old, it has to have at least ten times the benefit.