I find more and more executives less and less well informed about the outside world, if only because they believe that the data on the computer printouts are ipso facto information.

The great mystery isn't that people do things badly but that they occasionally do a few things well. The only thing that is universal is incompetence. Strength is always specific! Nobody ever commented, for example, that the great violinist Jascha Heifetz probably couldn't play the trumpet very well.

People who need certainty are unlikely to make good entrepreneurs.

The person who will make the greatest contribution to a company is the mature person-and you cannot have maturity if you have no life or interest outside the job.

There are only two things in a business that make money - innovation and marketing, everything else is cost.

When a resource is scarce, you increase its yield.

Businesses are not paid to reform customers. They are paid to satisfy customers.