The honest work of yesterday has lost its social status, its social esteem.

Leadership is more doing than dash.

In the managerial organization, the top people sit in judgment; in the innovative organization it is their job to encourage ideas, no matter how unripe or crude.

The 1st question the effective decision-maker asks is: 'Is this a generic situation or an exception?'

Of those things that would make a difference, which are right for me?

Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the 'naturals,' the ones who somehow know how to teach.

The computer actually may have aggravated management's degenerative tendency to focus inward on costs.