In the knowledge economy everyone is a volunteer, but we have trained our managers to manage conscripts.

To improve communications, work not on the utter, but the recipient.

An employer has no business with a man's personality. Employment is a specific contract calling for a specific performance... Any attempt to go beyond that is usurpation. It is immoral as well as an illegal intrusion of privacy. It is abuse of power. An employee owes no "loyalty," he owes no "love" and no "attitudes" - he owes performance and nothing else. .... The task is not to change personality, but to enable a person to achieve and to perform.

Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the 'naturals,' the ones who somehow know how to teach.

Free enterprise cannot be justified as being good for business. It can be justified only as being good for society.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

Work is a process, and any process needs to be controlled. To make work productive, therefore, requires building the appropriate controls into the process of work.