Every single social and global issue of our day is a business opportunity in disguise.

The Pertinent Question is NOT how to do things right - but how to find the right things to do, and to concentrate resources and efforts on them.

All companies are service companies; some also manufacture products.

The building of a personality beyond its normal limitations.

The most critical case in a corporation, especially a big one, is when everything goes well, when you have accomplished your objectives. When the temptation is to work twice as hard instead of saying, "We have accomplished our objectives, we have to think again."

The race for Quality has no finish line - so technically, it's more like a death march. Efficiency is doing things right; effectiveness is doing the right things.

Far too much reorganization goes on all the time. Organizitis is like a spastic colon.