Management must take the lead in making obsolete its own products and services rather than waiting for a competitor to do so.

All companies are service companies; some also manufacture products.

The fewer data needed, the better the information. And an overload of information, that is, anything much beyond what is truly needed, leads to information blackout. It does not enrich, but impoverishes.

Our job in life is to make a positive difference, not prove we're right.

The single most important thing to remember about any enterprise is that results exist only on the outside.The result of a business is a satisfied customer. The result of a hospital is a satisfied patient. The result of a school is a student who has learned something and puts it to work ten years later. Inside an enterprise there are only costs.

Schools will change more in the next 30 years than they have since the invention of the printed book.

A man should never be appointed into a managerial position if his vision focuses on people's weaknesses rather than on their strengths.