Management must take the lead in making obsolete its own products and services rather than waiting for a competitor to do so.

Knowledge is being applied to knowledge itself. It is now fast becoming the one factor in production, sidelining both capital and labour.

Cultivate a deep understanding of yourself - not only what your strengths and weaknesses are but also how you learn, how you work with others, what your values are, and where you can make the greatest contribution. Because only when you operate from strengths can you achieve true excellence.

The "non-profit" institution neither supplies goods or services not controls. Its "product" is neither a pair of shoes nor an effective regulation. Its product is a changed human being. The non-profit institutions are human-change agents. Their "product" is a cured patient, a child that learns, a young man or woman grown into a self-respecting adult; a changed human life altogether.

The purpose of information is not knowledge. It is being able to take the right action.

Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.

We've spent the last 30 years focusing on the T in IT, and we'll spend the next 30 years focusing on the I.