Management must take the lead in making obsolete its own products and services rather than waiting for a competitor to do so.

You can't manage knowledge.Knowledge is between two ears and only between two ears.

No organization can depend on genius; the supply is always scarce and unreliable. It is the test of an organization to make ordinary people perform better than they seem capable of, to bring out whatever strength there is in its members, and to use each person's strength to help all the other members perform.

...because knowledge rapidly deteriorates unless it is used constantly, maintaining within an organization an activity that is used only intermittently guarantees incompetence.

You can either take action, or you can hang back and hope for a miracle. Miracles are great, but they are so unpredictable.

The productivity of work is not the responsibility of the worker but of the manager.

One either meets or one works.