The problem in my life and other people's lives is not the absence of knowing what to do but the absence of doing it.

There are just two questions to ask to attain success in business: First, "What business am I in?" Second, "How's business?"

Inside an organization there are only cost centers. The only profit center is a customer whose check has not bounced.

Listening (the first competence of leadership) is not a skill, it is a discipline. All you have to do is keep your mouth shut.

The most valuable assets of a 20th-century company were its production equipment. The most valuable assets of a 21st-century institution, whether business or nonbusiness, will be its knowledge, workers, and their productivity.

The only things that evolve by themselves in an organization are disorder, friction and malperformance.

The fewer data needed, the better the information. And an overload of information, that is, anything much beyond what is truly needed, leads to information blackout. It does not enrich, but impoverishes.