We will have to learn to lead people rather then to contain them.

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Executives owe it to the organization and to their fellow workers not to tolerate nonperforming individuals in important jobs.

The success and ultimately the survival of every business, large or small, depends in the last analysis on its ability to develop people. This ability is not measured by any of our conventional yardsticks of economic success; yet, is the final measurement.

The healthier a new venture and the faster it grows, the more financial feeding it requires.

The problem in my life and other people's lives is not the absence of knowing what to do but the absence of doing it.