Understanding our strengths, articulating our values, knowing where we belong -- these are also essential to addressing one of the great challenges of organizations: improving the abysmally low productivity of knowledge workers.

There are companies that are good at improving what they're already doing. There are companies that are good at extending what they're doing. And finally there are companies that are good at innovation. Every large company has to be able to do all three - improve, extend, and innovate - simultaneously.

To satisfy the customer is the mission and purpose of every business.

The Welfare State, which begun in Imperial Germany for the truly indigent and disabled, has now become "everybody's entitlement" and an increasing burden on those who produce.

One does not start with facts. One starts with opinions.

It is commonly believed that innovations create changes - but few ever do. Successful innovations exploit changes that have already happened.

You cannot predict the future, but you can create it.