Understanding our strengths, articulating our values, knowing where we belong -- these are also essential to addressing one of the great challenges of organizations: improving the abysmally low productivity of knowledge workers.

Your first and foremost job as a leader is to take charge of your own energy and then help to orchestrate the energy of those around you.

The purpose of information is not knowledge. It is being able to take the right action.

One has to make a decision when a condition is likely to degenerate if nothing is done.

Every time you do something that is important, write down what you expect will happen.

I'm a writer. I could not or would not ever run a business. I don't even have a secretary. And contrary to some of the stereotypes, entrepreneurs are not loners. I am.

To satisfy the customer is the mission and purpose of every business.