An executive should be a realist; and no one is less realistic than the cynic.

The most common source of mistakes in management decisions is the emphasis on finding the right answer rather than the right question.

Making changes to better appeal to customer is INNOVATION.

To make knowledge productive, we will have to learn to see both forest and tree. We will have to learn to connect.

To satisfy the customer is the mission and purpose of every business.

Tomorrow always arrives. It is always different. And even the mightiest company is in trouble if it has not worked on the future. Being surprised by what happens is a risk that even the largest and richest company cannot afford, and even the smallest business need not run.

For new technology to replace old, it has to have at least ten times the benefit.