There is the risk you cannot afford to take, and there is the risk you cannot afford not to take.

The most important thing in communication is hearing what isn't said.

Society, community, family are all conserving institutions. They try to maintain stability and to prevent, or at least slow down, change. But the organization of the post-capitalist society of organizations is a destabilizer. Because its function is to put knowledge to work - on tools, processes, and products; on work; on knowledge itself - it must be organized for constant change.

One of the great movements in my lifetime among educated people is the need to commit themselves to action. Most people are not satisfied with giving money; we also feel we need to work.

The final test of greatness in a CEO is how well he chooses a successor and whether he can step aside and let the successor run the company.

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

One has to make a decision when a condition is likely to degenerate if nothing is done.