The great mystery isn't that people do things badly but that they occasionally do a few things well. The only thing that is universal is incompetence. Strength is always specific! Nobody ever commented, for example, that the great violinist Jascha Heifetz probably couldn't play the trumpet very well.

All great change in business has come from outside the firm, not from inside.

The large organization has to learn to innovate, or it won't survive.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Profit is not a cause but a result-

The leader sees leadership as responsibility rather than as rank and privilege.

The largest 100 corporations hold 25 percent of the worldwide productive assets, which in turn control 75 percent of international trade and 98 percent of all foreign direct investment.The multinational corporation...puts the economic decision beyond the effective reach of the political process and its decision-makers, national governments.