Of all the decisions an executive makes, none is as important as the decisions about people, because they determine the performance capacity of the organization.

The race for Quality has no finish line - so technically, it's more like a death march. Efficiency is doing things right; effectiveness is doing the right things.

To make the future demands courage. It demands work. But it also demands faith.

The best way to predict the future is to create it.

Not to innovate is the single largest reason for the decline of existing organizations. Not to know how to manage is the single largest reason for the failure of new ventures.

Most of what you hear about entrepreneurshi p is all wrong. It's not magic; it's not mysterious; and it has nothing to do with genes. It's a discipline and, like any discipline, it can be learned.

The leader sees leadership as responsibility rather than as rank and privilege.