The most effective way to manage change is to create it.

Results is all that separates one company from another.

There is no reason to believe that the people who staff the managerial and professional positions in our service institutions are any less qualified, any less competent or honest, or any less hard-working than the men who manage businesses. Conversely, there is no reason to believe that business managers, put in control of service institutions, would do better than the 'bureaucrats'. Indeed, we know that they immediately become bureaucrats themselves.

Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.

Meetings are by definition a concession to deficient organization. For one either meets or one works.

A fundamental responsibility of leadership is make sure that everybody knows the mission, understands it, lives it.

Strong people have strong weaknesses.