Most people think they know what they are good at. They are usually wrong... And yet, a person can perform only from strength.

Ideas are cheap and abundant; what is of value is the effective placement of those ideas into situations that develop into action.

Decisions of the kind the executive has to make are not made well by acclamation. They are made well only if based on the clash of conflicting views...The first rule in decision-making is that one does not make a decision unless there is disagreement.

To satisfy the customer is the mission and purpose of every business.

The final test of greatness in a CEO is how well he chooses a successor and whether he can step aside and let the successor run the company.

Success in the knowledge economy comes to those who know themselves - their strengths, their values, and how they best perform.

The most common source of mistakes in management decisions is the emphasis on finding the right answer rather than the right question.