"The area in which the executive first encounters the challenge of strength is in staffing. The effective executive fills positions and promotes on the basis of what a man can do. He does not make staffing decisions to minimize weaknesses but to maximize strength."

Success in the knowledge economy comes to those who know themselves - their strengths, their values, and how they best perform.

Accept the fact that we have to treat almost anybody as a volunteer.

All companies are service companies; some also manufacture products.

Above all, innovation is not invention. It is a term of economics rather than of technology.

Promotion should not be more important than accomplishment, or avoiding instability more important than taking the right risk.

They wrongly believe that good intentions move mountains. Bulldozers move mountains. But there are exceptions.