What gets measured gets managed.

Every time you do something that is important, write down what you expect will happen.

It is commonly believed that innovations create changes - but few ever do. Successful innovations exploit changes that have already happened.

Systematic decision review also shows executives their own weaknesses, particularly the areas in which they are simply incompetent. In these areas, smart executives don't make decisions or take actions. They delegate.

The critical question is not "How can I achieve?" but "What can I contribute?"

Efficiency is doing better what is already being done.

Understanding our strengths, articulating our values, knowing where we belong -- these are also essential to addressing one of the great challenges of organizations: improving the abysmally low productivity of knowledge workers.