What gets measured gets managed.

If a business is to be considered a continuous process, instead of a series of disjointed stop-and-go events, then the economic universe in which a business operates-and all the major events within it-must have rhyme, rhythm, or reason.

No organization can depend on genius; the supply is always scarce and unreliable. It is the test of an organization to make ordinary people perform better than they seem capable of, to bring out whatever strength there is in its members, and to use each person's strength to help all the other members perform.

There are just two questions to ask to attain success in business: First, "What business am I in?" Second, "How's business?"

Leaders shouldn?t attach moral significance to their ideas: Do that, and you can?t compromise.

Innovation requires us to systematically identify changes that have already occurred in a business - in demographics, in values, in technology or science - and then to look at them as opportunities. It also requires something that is most difficult for existing companies to do: to abandon rather than defend yesterday.

Change is the norm; unless an organization sees that its task is to lead change, that organization will not survive.