Leadership is all hype. We've had three great leaders in this century-Hitler, Stalin, and Mao.

The correct assumption is that what individuals have learned by age twenty-one will begin to become obsolete five to ten years later and will have to be replaced-or at least refurbished-by new learning, new skills, new knowledge.

One does not "manage" people. The task is to lead people.

Making changes to better appeal to customer is INNOVATION.

Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window.

In a few hundred years, when the history of our time will be written from a long-term perspective, it is likely that the most important event historians will see is not technology, not the Internet, not e-commerce. It is an unprecedented change in the human condition. For the first time - literally - substantial and rapidly growing numbers of people have choices. For the first time, they will have to manage themselves. And society is totally unprepared for it.

Systematic change requires a willingness to look on change as an opportunity.