Plans are only good intentions unless they immediately degenerate into hard work.

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.

An institution which is financed by a budget - or which enjoys a monopoly which the customer cannot escape - is rewarded for what it deserves rather than what it earns. It is paid for 'good intentions' and 'programs'. It is paid for not alienating important constituents rather than satisfying any one group. It is misdirected by the way it is being paid into defining performance and results as what will produce the budget rather than as what will produce contribution.

Institutions mistake good intentions for objectives. They say "health care"; that's an intention, not an objective.

People alone of all the resources can grow and develop.

The aim of marketing is to make selling superfluous.

Our job in life is to make a positive difference, not prove we're right.