Plans are only good intentions unless they immediately degenerate into hard work.

Innovative efforts should never report to line managers charged with responsibility for ongoing operations. The new project is an infant and will remain one for the foreseeable future, and infants belong in the nursery. The 'adults', that is, the executives in charge of existing businesses or products will have neither the time nor understanding for the infant.

What we are good at comes easy, and we believe that unless it comes hard, it can't be very good.

Business enterprise is an organ of society. There is only one valid definition of business purpose: to create a customer.

You can either take action, or you can hang back and hope for a miracle. Miracles are great, but they are so unpredictable.

What can I contribute that will significantly affect the performance and the results of the institution I serve?

An employer has no business with a man's personality... The task is not to change personality, but to enable a person to achieve and to perform.