Innovation is the specific tool of entrepreneurs, the means by which they exploit change as an opportunity for a different business or a different service.

People are effective because they say 'no,' because they say, 'this isn't for me.'

Ideas are cheap and abundant; what is of value is the effective placement of those ideas into situations that develop into action.

Leadership is all hype. We've had three great leaders in this century-Hitler, Stalin, and Mao.

In business school classrooms they construct wonderful models of a non- world.

The final test of greatness in a CEO is how well he chooses a successor and whether he can step aside and let the successor run the company.

Businesses are not paid to reform customers. They are paid to satisfy customers.