The most common source of mistakes in management decisions is the emphasis on finding the right answer rather than the right question.

What is the major problem? It is fundamentally the confusion between effectiveness and efficiency that stands between doing the right things and doing things right. There is surely nothing quite so useless as doing with great efficiency what should not be done at all.

Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.

If you have more than five goals, you have none.

In the knowledge economy everyone is a volunteer, but we have trained our managers to manage conscripts.

As with every phenomenon of the objective universe, the first step toward understanding work is to analyze it.

Listening is not a skill; it is a discipline.