Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

As a rule we perceive what we expect to perceive... The unexpected is usually not received at all.

In most organizations, the bottleneck is at the top of the bottle.

You must accept that if the computer is a tool, it is the job of tool user to know what to use it for.

Management is not being brilliant. Management is being conscientious.

Brilliant men are often strikingly ineffectual. They fail to realize that the brilliant insight is not by itself achievement. They never have learned that insights become effectiveness only through hard systematic work.

To make the future demands courage. It demands work. But it also demands faith.