To survive and succeed, every organization will have to turn itself into a change agent

Concentration is the key to economic results. No other principle of effectiveness is violated as constantly today as the basic principle of concentration.... Our motto seems to be, "Let's do a little bit of everything."

People alone of all the resources can grow and develop.

The most probable assumption is that no currently working 'business theory' will be valid 10 years hence.

Business enterprise is an organ of society. There is only one valid definition of business purpose: to create a customer.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Marketing and innovation produce results; all the rest are costs.